Foreword
When the Consumer Financial Protection Bureau (CFPB) opened in July 2011, it became the first Federal agency devoted solely to safeguarding the interests of consumers in their transactions with banks and other financial institutions. Created in response to the financial crisis as part of the 2010 Dodd–Frank Wall Street Reform and Consumer Protection Act, its mandate was to protect consumers from abuses by banks, credit card companies, mortgage lenders, debt-collection agencies, student loan originators, payday lenders, and other financial sector entities. To date, it has won nearly $12 billion in relief for 29 million consumers and imposed $600 million in…
